Returns & Refunds

We want you to love what you ordered. If something isn't right, you can return it to us within 14 days of delivery for a refund or exchange.

Return conditions

To be eligible for a return, items must be:

• Unworn, unwashed and undamaged
• In their original condition with all tags attached
• Returned in the original packaging where possible

We reserve the right to refuse a refund if an item is returned worn, damaged, or without tags, or if it arrives after the 14-day window.

How to start a return

1. Email us at info@alteredstudios.co.uk with your order number and the item(s) you'd like to return.
2. We'll reply within 2 working days with return instructions and the address to send your parcel to.
3. Pack the item securely and send it back using a tracked service. Please keep your proof of postage until your refund has been processed.

Return shipping is paid by the customer unless the item is faulty or we sent the wrong item.

Refunds

Once we receive and inspect your return, we'll email you to confirm it has been approved. Refunds are issued to your original payment method within 5–10 working days of approval. Depending on your bank or card provider, it may take a few extra days for the funds to appear in your account.

Original shipping charges are non-refundable, except where an item is faulty or we made an error with your order.

Exchanges

If you'd like a different size, let us know in your return email. Exchanges are subject to stock availability. If your size is out of stock, we'll issue a refund instead. Any price difference will be charged or refunded as appropriate.

International orders (EU, US and rest of world)

International orders are fulfilled through our global checkout partner, so a few additional conditions apply:

• Duties and taxes are not refundable. Any import duties, customs fees or local taxes paid at checkout are non-refundable once your order has shipped, as these are remitted to the relevant authorities. Refunds will be for the value of the goods only.
• Return shipping is the customer's responsibility. Please use a tracked service and clearly mark the parcel as "Returned goods" on any customs declaration to avoid the return being held or charged at the UK border.
• Orders can't be changed once shipped. If you need to amend or cancel an international order, contact us as soon as possible after placing it — once a shipping label has been created we're unable to edit the order.
• Refunds are issued in the currency you paid in. The amount you receive may differ slightly from the amount paid due to exchange rate movements between the time of purchase and refund; we're unable to compensate for this difference.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, email us at info@alteredstudios.co.uk within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund, including any return shipping costs.

Questions

Email info@alteredstudios.co.uk and we'll be happy to help.